Thank you to Loretta for correcting me. My husband and I went back to the business this morning. The Business was Ted's Tires next door to you. I posted the below (with more detail and an update from my visit there today) about there business. Again, I apologize for linking Mission Auto Care to such a horrible establishment like Ted's Tires. I also changed my rating of your business based on your customer service, even though I was not an actual customer of yours, but that may change in the future. VERY unprofessional staff. Not sure if it was because I am a black woman, but the owner through a temper tantrum on me and walked off when I could not tell him exactly what was wrong with my car. If I were a mechanic, I could probably talk the lingo..... After standing there silent and in awe, an employee told me I should take my business somewhere else. I am still in shock, because I know I did nothing to warrant this treatment.
Hi Venitta, I am so sorry that you had a bad experience while trying to have your vehicle serviced. Actually, the episode that you had was not with Mission Auto Care, Inc. As we do not discriminate against any race or religion. My name is Loretta and I am an African American woman that has been working with the owner Pepe here at Mission Auto Care, Inc. for about 20 years, and I can assure you that Pepe would never disrespect a woman of any nature, for any reason, more or less turn away business. It's unfortunate that Mission Auto Care is often mistaken for the unprofessional dealings of our neighbor because we are in such close proximity. Most customers are confused and think that we are the same company in which we are not. I assure you that Pepe is not the type of person to have a temper tantrum with a customer, and we welcome you to come by and visit us any time. We are on the opposite side of where you had the bad experience. Once again it is unfortunate what happened, we can only assure you that it will not and has not happen here at Mission Auto Care, Inc. that's not how we conduct business. If you would like to contact us please do not hesitate to call (760) 722-0231. Thank you,
- Mission Auto Care